We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our service/product pages or readers offer advertisements. If due to any reason, unavoidable circumstances or beyond our limitations the service/product is not delivered by us, then the service shall be cancelled and refunded. In the event the product/service is delivered and has been cancelled for refund due to unsatisfactory product capabilities etc the refund is processed.
- INCOMPLETE OR UNSATISFACTORY PRODUCT/SERVICE
In case a User is not satisfied with the quality of the product/service the User can send an email to Us at info@appstarai.com with the following on the body of the email:
- Your invoice number
- A brief description of the reason for the cancellation
- And tell us whether you are choosing a different service or seeking a refund.
Buyer has to register the refund/replacement claim within 10 days of the receipt of the product/service.
Your request will be processed within 48 hours, and you will receive an email letting you know your replacement is under process. If you select a refund, you will be refunded the full cost of the product.
- REFUND
Refunds will be issued by the same means of payment as used for the initial transaction. You will not incur any fees as a result of such return. We typically issue your refund amount to your bank account, credit card, online wallet, etc within 15 days business days.
- FORCE MAJURE
The User agrees for all online subscriptions, that in situations due to any technical or other failure in the Application, services committed earlier may not be provided or may involve substantial modification. In such cases, We shall refund the given year’s renewal fee received from the customer for availing such services minus any applicable taxes, which shall completely discharge any and all liabilities of the Application/product/service against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User. The User agrees that Force Majeure shall not be applicable for on premise installations.